WHO WE ARE
When we say ‘we’ or ‘us’ in this policy, we’re generally referring to the separate and distinct legal entities that make up the Lets Assist Digital Services businesses in India & the UK along with associated brands that we promote (although it does depend on the context). These include:
INFORMATION THAT WE HOLD AND THEIR USAGE
Information that we collect when you Visit our Website
We offer certain site features, services, applications, and tools to improve your experience and communicate with you. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. We do not have any means or capabilities to block, delete or disable this service from our end explicitly for you and hence you are responsible to do the needful from your end.
Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us.
Our website collects and uses personal information for the following reasons:
Contact and Download Request forms
Should you choose to use the contact form on any of our webpages or download gated content from our website, your information will be stored in our backend and collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
The information contained in the email will automatically be transferred onwards to our CRM system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact against your contact information.
We may use your email address that you submit to us for sharing useful insights using our email marketing service provider. We consider Sendy/MailChimp to be a third party data processor. In addition to Sendy/MailChimp, Your email will also be stored in our backend database and in CRM System.
Your email address will remain within our own – and in Sendy/MailChimp’s database for as long as we continue to use Sendy/MailChimp’s database services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email on firstname.lastname@example.org. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
While your email address remains within our own – and in the Sendy/MailChimp database, you will receive periodic (approximately thrice a month) emails from us. Our newsletters will keep you posted on our latest product announcements, software updates, and upcoming events and digital growth tips and tricks for your business.
On Google-owned and operated sites and affiliated sites, Lets Assist Digital Services Pvt. Ltd. displays interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as sharing your email ids.
We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards.
Also, some third-parties may provide us information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.
Personal Information – Provided by You
Skype ID, or any other communication Application ID
Usage of Personal Information you provide us
TRANSACTION INFORMATION WE HOLD – IF YOU WORK WITH US
Details of financial Transaction you have with us.
Any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.
Information about your Project/Service Requirements.
Information regarding “Request for Quote” & and information related to the project that you have contracted to us.
Details of communication with you.
Usage of Transaction Information
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Improve the quality of our service delivery.
TECHNICAL INFORMATION PROVIDED BY YOU
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Any credential you provide to us for executing Project/Service Requirement.
Usage of Technical Information
We will be using the technical information provided by you as specified by you.
Should there be a genuine reason to view or process client’s real life sensitive and business critical data by Lets Assist Digital Services Pvt. Ltd. for technical support; client will appropriately authorize Lets Assist Digital Services Pvt. Ltd. to use such data under a separate authorization and controlling process for a specific period.
HOW WE SHARE INFORMATION WE COLLECT
We sometimes need to work with third parties who provide consulting, support and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with your services request. We may also share information with these third parties where you have agreed to that sharing.
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Lets Assist Digital Services Pvt. Ltd., our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
WHERE WE STORE THE INFORMATION WE COLLECT
OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection Regulation 2018 (GDPR).
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will respond to requests about this within a reasonable timeframe.
HOW LONG WE KEEP IT
We retain your information until you request us to delete your information. We also retain some of your explicit information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
WHAT ARE YOUR RIGHTS?
If at any point you believe the personal data we process about you is incorrect, you can request to see, change, or delete this information. This can be done by contacting us via email email@example.com
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
You can contact Data Protection Officer at firstname.lastname@example.org
OUR POLICY TOWARDS MINORS
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information with immediate effect. If you become aware that a child has provided us with personal information, please contact us at email@example.com